Privacy Policy - Prop Health

PRIVACY POLICY – PROP HEALTH PTY LTD

Effective Date: [01/03/2026]
Last Updated: [18/03/2026]

1. INTRODUCTION

Prop Health Pty Ltd (“Prop Health”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. COMPANY DETAILS

Prop Health Pty Ltd
6 President Brand Crescent, Panorama, 7500
Phone: 082 783 3802
Email: info@prophealth.co.za
Website: www.prophealth.co.za

3. INFORMATION WE COLLECT

We may collect and process the following personal information:

3.1 Personal Details

Full name
Contact details (phone number, email address)
Physical property address

3.2 Property Information

Property condition details
Maintenance history
Inspection reports and photographs
Security and access system information

(This is essential to deliver our Property Health Check inspections and maintenance services )

3.3 Financial Information

Billing details
Debit order mandates
Payment history

(Used for subscription billing and service delivery )

3.4 Technical & Website Data

IP address
Browser type
Website usage data (via cookies)

4. HOW WE COLLECT INFORMATION

We collect information through:

Website contact forms and booking forms
Phone calls, WhatsApp, and email communication
In-person property inspections
CRM systems used to manage client interactions

5. PURPOSE OF COLLECTION

We collect and use your information to:

Book and conduct property inspections
Provide Property Health Check reports
Deliver subscription-based maintenance services
Issue quotes, invoices, and process payments
Communicate regarding appointments and service updates
Improve our services and client experience

Our core service is a subscription-based preventative maintenance model, which requires ongoing data management and reporting

6. SHARING OF INFORMATION

We do not sell your personal information.

We may share information only when necessary with:

Internal staff and technicians
Approved subcontractors (for repairs or services)
Payment processing providers
Legal or regulatory authorities (if required by law)

All third parties are required to maintain confidentiality and data protection standards.

7. STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect your personal information, including:

Secure CRM systems
Restricted staff access
Password-protected data systems
Secure storage of inspection reports and images

All client communication and data must be properly documented and protected as part of our internal operating procedures

8. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil service obligations
Maintain client records
Comply with legal and financial requirements

9. YOUR RIGHTS (POPIA)

You have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator

Requests can be made via:
📧 info@prophealth.co.za

10. COOKIES & WEBSITE TRACKING

Our website may use cookies to:

Improve user experience
Analyse website traffic
Track marketing performance

You can disable cookies in your browser settings.

11. DIRECT MARKETING

We may contact you regarding:

Service updates
Maintenance reminders
Promotional offers

You may opt out at any time by contacting us.

12. CONFIDENTIALITY OF PROPERTY DATA

Due to the nature of our services, we collect sensitive property condition and security-related information (e.g., access control systems, CCTV, gate motors).

This information:

Is treated as strictly confidential
Is used only for service delivery
Will never be shared publicly

13. BREACH NOTIFICATION

In the event of a data breach, we will:

Notify affected clients
Report to relevant authorities (if required)
Take immediate corrective action

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date.

15. CONTACT US

For any privacy-related queries:

📧 info@prophealth.co.za
📞 082 783 3802